FAQ

Is it necessary to register to buy at madrid-shop.cn?

Yes, you must register. And it will record the account number, which is convenient for later login and order status inquiries and tracking.

Is the payment process safe?

Orders are processed through a secure 128-bit SSL (Secure Socket Layer) gateway. All your payment information is confidential and will be sent through a totally secure connection.

How can you check the availability of a product?

The products we offer and their stock can be found on our website. The availability of each product will be displayed on the page. If the product you want to buy is not available on our website or the size you want is not available, it is because the product is not in stock at that time. Therefore, once it is in stock, it will be immediately available on our website. If you are eager to place a purchase order, you can choose other products as it will take time to supply it again and it is unclear how long it will take.

How do discounts work?

Promotion or discounts are possible actions that madrid-shop.cn offers its customers to highlight sales on its products. Promotions end at the end of the duration time announced by madrid-shop.cn or when stocks run out. The conditions of each promotion may vary and will be determined or while stocks last. The conditions of each promotion may vary and will be determined by them.

How are my purchased items shipped?

We offer very fast and safe delivery of shipping all packages, shipping only take 15 to 20 business days. No matter where you are, we can ship to most countries in the world.

How can I know my suitable size?

You can find the size guide next to each product (Notes: This size chart is used for a reference. The sizes of our products are manual measurement, there is a difference between 1-3 cm. It is recommended that you choose sizes according to weight and height.)

Distribution and Delivery

The products you purchase on this website will be delivered according to the delivery address you specified on this website. You must clearly and accurately fill in your delivery address, contact person and contact information. You know and confirm that the products you purchase should only be accepted by the contact you entered to receive the products after identity verification, because the contact changes The loss caused by the person or related delivery information will be borne by you . This website will not be responsible for delivery delays or non-delivery due to the following circumstances: The customer provides incorrect information and an incomplete address; The delivery of the goods is not signed for or refused, resulting in the cost and related consequences of repeated distribution. The user's order quantity exceeds the existing inventory and the time period required for scheduled inventory; Force majeure, such as: natural disasters, inclement weather, traffic martial law and other government and judicial bodies, decisions or orders, accidents, amendments to laws and policies, etc.

I have a problem with my order item after receiving the package. How can I do?

Contact us within 7 days of receiving the package, we will serve you the best solution on your corresponding situation. If the products have quality problems, please provide relevant photos in as much detail as possible. If it is a size problem, please provide some photos measured with a tape measure.

I have placed an order and I have not received a confirmation.

Once your order is placed, we will send you the confirmation of it by email. If you don't receive it, please check your spam inbox, as sometimes you may receive it directly there. If you want, you can contact us by email (vip@madridshop.cc).

You are very interested in our products and do not know how to buy and pay.

Click on the following link: Payment Method

Soccer jerseys sales method:

Kids soccer jerseys: sold as a set (t-shirt + shorts), when you want to buy socks, you need to add additional options (charged separately). Adult soccer jerseys: sold as a single piece, without shorts or socks. When you want to purchase shorts and socks, you need to add additional options (charged separately).

Are team logos embroidered or stamped?

The team logos of our soccer jerseys are the same as the originals. If the original jersey is embroidered, we are embroidered; If the original t-shirt is stamped, we are stamped. The logos of our boys soccer jerseys are all embroidered.