madrid-shop.cn

In What Cases Will I Be Able To Return An Order?

  • The exchange or return period is 7 calendar days from the date of receipt of the order.
  • If the exchange or return is due to product defect or error on our part, our store is responsible, you must contact the customer service staff by email (vip@madridshop.cc) and we will solve the problem for you.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • To complete your return, we need a receipt or proof of purchase.
The following are the client's responsibilities:
  • Change the size or product.
  • Any item that is returned more than 7 days after delivery.
  • Loss caused by improper use.
  • The color of the product received is different from the color shown on the screen, in this case it must be remembered that the color may vary depending on each manufacturer or screen configuration.
  • Once a custom t-shirt is sold, we will not accept any return requests. Because personalized jerseys (names, numbers and patches) affect secondary sales.
  • Refund requests for non-quality issues will not be accepted.
  • After receiving the clothes, please check the packaging and merchandise carefully. If the label is removed, the product that affects the second sale will not be returned or compensated.
  • Due to the specific nature of t-shirts and prints, soaking t-shirts for long periods of time, as well as bleaching, is strongly discouraged. Do not rub hard on the areas with name numbers, armbands and advertising logos when washing.
  • Including but not limited to the above, please contact customer service for details. This site has the final right of interpretation.
For all these situations, the client will bear the corresponding expenses, having to contact us also by sending an email, and we will provide a better solution based on their request.

Sale Items

The above rules apply to full price items only. Special offers are non-refundable.

Refund Information

  • The refund will be made in the same way as the original payment. After an agreement is reached between the customer and the store, once the refund is authorized, the payment will be processed within 3 to 30 business days.
  • Despite the best efforts of madrid-shop.cn, due to market changes and various factors that are difficult to control with reasonable commercial efforts, this website cannot avoid situations of out of stock, incorrect price indications, etc
  • From the order information sent by you; You have the right to cancel the order for the purchased goods (within 48 hours), and madrid-shop.cn also has the right to cancel the order itself.
  • If you have already paid and the order is not shipped, you will be refunded.

In what cases can we accept a change?

Exchanges

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email to {vip@madridshop.cc}.

Do you need help?

Get in touch with us at {vip@madridshop.cc} for questions regarding refunds and returns.
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